Support
Support
Answers to the questions we hear most. Still stuck? Email support@ecolcars.shop or call +44 7369000442.
Shipping & Delivery
Read the policy →
Returns & Refunds
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Product Safety & Fit
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- How do I know a cover or mat will fit my car?
- Every item is a universal size, not an OEM part. Each product page lists what is inside and a fit-check reminder. Measure or check against your existing seats and mats, and keep everything clear of airbags, pedals, the gear selector and controls.
- Where do you ship and how much is it?
- We ship our own stock internationally where available. Standard shipping is a flat $12 shown at checkout, with tracking. See the Shipping & Delivery policy for regions, timings and customs responsibility.
- What is your returns window?
- Unused items in original packaging can be returned within 30 days, extended to 60 or 90 days for members. Hygiene and close-contact items follow the Returns & Refunds policy once opened.
- Is membership a points or wallet scheme?
- No. Membership gives service benefits only — member pricing, priority delivery, earlier access and longer returns. It is not points, stored value or a withdrawable balance, and benefits do not roll over between billing periods.
- How is my payment handled?
- Payments are processed by Stripe on their secure hosted checkout. Cabora never sees or stores your full card number.
- Do you sell vehicles or safety parts?
- No. Cabora sells unbranded comfort accessories and travel gear only. We never sell, rent, finance or broker vehicles, and we do not handle safety or monitoring parts.