Returns & Refunds

Unused items in their original packaging can be returned within:

• 30 days — standard (Roadside).
• 60 days — Cruise Club members.
• 90 days — Grand Touring members.

The window runs from the delivery date. Membership must be active at the time of the return request.

Items must be unused, unfitted and in original, resalable packaging with any tags attached. Seat covers, mats and organizers that have been installed, cut, washed or soiled cannot be returned unless faulty. Please repack carefully so items arrive undamaged.

For hygiene reasons, close-contact items such as neck pillow inserts, eye masks and earplugs cannot be returned once opened unless they are faulty. Sealed items in this category can be returned within the normal window if the seal is intact. This does not affect your rights where an item is defective.

If an item arrives damaged, faulty or not as described, contact support@ecolcars.shop within 14 days of delivery with your order number and a photo. We will arrange a free replacement or full refund, including any return shipping we ask you to pay upfront. This is in addition to your statutory consumer rights.

1. Email support@ecolcars.shop with your order number and the items you wish to return.
2. We confirm the return and provide the return address and instructions.
3. Send the items back within 14 days of that confirmation, keeping your tracking receipt.
4. We inspect and process your refund once the return arrives.

Approved refunds are issued in USD to the original payment method via Stripe, normally within 5–10 business days of us receiving and inspecting the return. Original shipping is refunded only where the item was faulty or we sent the wrong item. If a refund is delayed beyond this, contact us and we will follow it up. Refund and dispute handling follows Stripe's standard processes.

For change-of-mind returns you are responsible for return shipping, and we recommend a tracked service. For faulty, damaged or incorrect items we cover reasonable return shipping. Original outbound shipping is non-refundable except where the item was faulty or incorrect.

Membership fees are for service benefits within each billing period and are non-refundable once the period has started, except where required by law. You can cancel future renewals any time through the Stripe customer portal. Last updated 13 July 2026.